Student Resources
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Quick access
Welcome to your student hub. Whether you’re a few days into your first qualification or finishing your practical placement, this is the place to log in, find support, and stay on top of the practical side of studying.
Log in to the Student Portal
Your courses, learning materials, assessments and results all live in one place. Sign in to pick up where you left off.
Go to the Student Portal 
Get help with your course
Stuck on an assessment, unsure about a due date, or need to talk through your options? Reach out and a member of our team will point you in the right direction.
Contact our team 
Browse student FAQs
Quick answers to the questions we hear most – from enrolment and recognition of prior learning to placement, fees and certificates.
Read the FAQs 
Manage your fees and payments
Questions about course fees, payment options, or whether you're eligible for subsidised training? Our team can walk you through it.
Talk to us about fees 
Check fee-free eligibility
Through Jobs and Skills WA, many of our qualifications are subsidised or fully fee-free for eligible Western Australians. See what you could save.
Explore fee-free courses 
Find our campus
All our hands-on training happens at our Kwinana campus. Get the address and directions before you visit. Unit 8/40 Meares Avenue, Kwinana WA 6167.
Get directions Student Support Services
Helping you succeed in your vocational training journey. At Bestwest Care, we’re passionate about supporting you to build a rewarding career in aged care, disability support, community services, and related fields. We’re committed to a supportive, inclusive environment where every learner feels valued and empowered, with services aligned to the 2025 Standards for RTOs. Expand a section below to find the support and contacts our students reach for most.
Contact Us & How to Reach Support
Phone: (08) 9439 1673
Email: admin@bestwestcare.net.au
Address: 8/40 Kwinana Trade Centre, Meares Avenue, Kwinana WA 6166
Website: bestwestcare.net.au
Support is available on request – reach out to your trainer, assessor, or admin team.
Pre-Enrolment & How We Support You
Before you start, we conduct a suitability check (including Language, Literacy, Numeracy – LLN – and digital literacy) to ensure the course fits your goals and to identify any support needs. Share any requirements during enrolment – we’ll plan reasonable adjustments and connect you to services early. We monitor progress throughout and provide proactive help if needed.
Internal Support Services (Provided by Bestwest Care – No Extra Cost)
- Pre-enrolment & ongoing needs assessment – LLN, digital skills, prior experience, and support planning.
- Language, Literacy & Numeracy (LLN) support – one-on-one or group help to build skills for study and work.
- Trainer mentoring & face-to-face support – regular check-ins, feedback, and direct access (phone/email/in-person; response usually within 2 business days).
- Reasonable adjustments – extra time, oral assessments, assistive tech, flexible formats (per Disability Standards for Education 2005).
- IT & digital literacy support – guidance with e-learning platforms, online resources, devices, and basic tech skills.
- Progress monitoring & at-risk intervention – tutorials, catch-up plans, and personalised support.
- Access & equity / wellbeing – inclusive environment for all backgrounds; trainer referrals for wellbeing needs.
Cultural Support Services
We promote cultural safety and respect for all learners, including Aboriginal and Torres Strait Islander peoples, multicultural backgrounds, and international students. We value diverse identities and can refer you to specialised support.
Aboriginal & Torres Strait Islander student support
- North Metropolitan TAFE – Koolark Centre: cultural support, mentoring, advocacy, course pathways. Visit
- South Metropolitan TAFE – Aboriginal Support Team: free services for your learning journey and TAFE adaptation. Visit
- Central Regional TAFE – Aboriginal Student Support: cultural advice, tutoring, mentoring, scholarships. Visit
- Babbingur Mia (South Coastal Aboriginal Health Service): Aboriginal-specific support in Rockingham/Kwinana (includes social and emotional wellbeing). Phone: (08) 9550 0900. Address: 61 Council Avenue, Rockingham.
Multicultural & diversity support
We support learners from diverse cultural backgrounds. For additional help (e.g., English language or cultural advice), discuss with your trainer.
Veterans Support Services
We welcome veterans and Defence personnel transitioning to civilian careers. We can assist with course advice and referrals to veteran-specific education and wellbeing programs in WA.
- TAFE WA Defence Industry Veterans Employment Scheme (DIVES): up to $5,000 scholarships for eligible veterans in relevant VET studies (fees, books, equipment) plus career planning. Check current rounds
- Department of Veterans’ Affairs (DVA): education schemes, training resources, and support for veterans and families. Visit dva.gov.au (search “education schemes”). General enquiries via the MyService portal.
- WA Ex-Service Organisations & Programs: RSLWA, Wandering Warriors (education, employment, mentoring). Overview
Wellbeing referrals are available through our mental health supports or DVA services.
External Mental Health & Counselling Services
In crisis? Call 000 immediately, or Lifeline on 13 11 14. The services below are free or confidential, with a metro WA focus.
- Australian Counselling Service (ACS): Bestwest Care has partnered with ACS for subsidised counselling (from $59/session; first session often free) for concerns such as stress, anxiety, and relationships. Book at acscounselling.com.au or email info@acscounselling.com.au.
- Beyond Blue: 1300 22 4636 (24/7) – beyondblue.org.au
- Lifeline: 13 11 14 (24/7), text 0477 13 11 14 – lifeline.org.au
- Blue Knot Foundation (trauma): 1300 657 380 – helpline@blueknot.org.au
- MensLine Australia: 1300 78 99 78 (24/7)
- MindSpot (anxiety/depression): 1800 61 44 34
Literacy, Numeracy & Skills Development
- Skills for Education and Employment (SEE) Program: free adult LLN, digital, and employability skills. Refer via Centrelink or your employment provider.
- Reading Writing Hotline: 1300 655 506 (national referral).
- Read Write Now (Leederville): free tutoring – read-write-now.org
- Centacare Employment & Training (West Perth): (08) 9482 7000
- North / South Metropolitan TAFE: English and general education – enquiry@nmtafe.wa.edu.au or info@smtafe.wa.edu.au
Disability & Advocacy Support
- Department of Communities – Disability Services: advocacy, rights, carer support. 5 Newman Court, Fremantle (Locked Bag 5000, Fremantle WA 6959).
- Dyslexia SPELD Foundation WA: support@dsf.net.au
- NDIS: ndis.gov.au
Drug and Alcohol Support
Local Kwinana / Peel / Rockingham services (free and confidential) for support with alcohol, drugs (including meth), or related concerns. In crisis? Call 000 immediately.
- Meth Helpline: 24/7 counselling, info, and referrals for methamphetamine concerns. Phone: 1800 874 878 (free, WA Government).
- Palmerston Association – South Metro Community Alcohol and Drug Service: free counselling, case management, and groups (individuals and families), covering Peel/Rockingham/Kwinana. Phone: (08) 9550 9200 – palmerston.org.au
- Community Alcohol and Drug Services (CADS) – Rockingham: free, confidential treatment, counselling, and harm reduction (Kwinana/Peel outreach). Phone: (08) 9550 9200, Mon–Fri 9am–4pm.
Complaints, Feedback & Appeals
We welcome feedback to improve. Raise issues informally with your trainer first. For formal matters, email admin@bestwestcare.net.au or call (08) 9439 1673. Our processes are fair, timely, and recorded – see the Learner Handbook for full details. External escalation is available through the Training Accreditation Council (TAC) WA.
Your practical placement and hands-on training
Real skills are built by doing. Across our nationally recognised qualifications, you’ll move beyond the screen and into supervised practical sessions using industry equipment, plus a work placement that puts your learning into a genuine care setting.
Placement is where it all comes together – and it’s often where our students land their first role. Our trainers prepare you thoroughly beforehand, and our team coordinates the details so you can focus on building your confidence on the floor. If you have questions about placement requirements, timing or what to expect, get in touch with us.
Student wellbeing and support
Study can be demanding, especially when you’re balancing work, family and a fast-paced course. Your wellbeing matters to us. If you’re finding things tough – academically or personally – please don’t wait until it becomes overwhelming.
Talk to your trainer or contact our team, and we’ll help you find the right support, adjust where we reasonably can, and make sure you have what you need to keep going. Reaching out is a strength, not a setback.
If you’re ever in immediate distress, please call Lifeline on 13 11 14 or, in an emergency, dial 000.
Policies and your rights as a student
We want you to feel informed and treated fairly from enrolment to graduation. Take a moment to familiarise yourself with the policies that protect you as a Bestwest Care student.
Complaints and Appeals Policy
How to raise a concern or appeal an assessment outcome, and how we'll respond.
Read the policy Keep building your skills
Already enrolled and thinking about what’s next? Many of our students stack qualifications or add short courses to broaden where they can work.
Aged Care courses
Support older Australians in homes, facilities and the community.
Explore Aged Care courses 
Disability courses
Build the skills to support people living with disability.
Explore Disability courses 
Mental Health courses
Help people maintain and recover their mental wellbeing.
Explore Mental Health courses Still have a question?
We're here Monday to Friday and happy to help with anything – your course, your portal login, placement, fees or just where to start. Support is available whenever you need it. Reach out to your trainer, assessor, or admin team, or send us a message and we'll point you in the right direction. Call us on (08) 9439 1673 or send us a message, and we'll get back to you.
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