Bestwest Care is Perth’s premier Aged Care and Health Staffing Agency, and Registered Training Organisation.

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Wow – what a start to the year!!

2018 has already been a busy and proactive year for us at Bestwest Care with many of our short courses being fully booked and extra sessions being scheduled to keep up with the demand. We have also been listening to your suggestions too and have been adding weekend Manual Handling, First Aid and CPR courses to help with the demanding work / life balance.

Our Certificate III Individual Support is also extremely popular with a lot of students choosing to add the Disability component to their certificate. Why add the disability component you may ask? By adding this component you are widening your rewarding job opportunities in both the aged care and disability sector.

At the end of last year one of our administration assistants – Katelan, welcomed a baby girl to her family. Scarlett Raine arrived happy and healthy into the world and has already been in to meet the team here in the office.  Congratulations Katelan and Josh and welcome to the Bestwest Care family Scarlett.

We have also welcomed a new staff member to our team. Karen is a face and voice many of you would be familiar with already and she comes to us with a wealth of experience and enthusiasm.

So what does the rest of 2018 have in store for Bestwest Care? Watch this space for updates and don’t forget to like our Facebook page too! It will keep you up to date on all of our training dates and events – you may even see some familiar faces on there!

Where can a Cert III in Individual Support take you?

Where can a Cert III in Individual Support take you?


There are so many fantastic reasons to pursue a career in care.

If you’re a student, a school leaver or just someone looking for a secure career change – a Cert III in Individual Support could be perfect for you!Also referred to as CHC33015 Certificate III in Individual Support, the Bestwest Care Individual Support course is one of the strongest contenders for a career-enabling short course.

What do you learn in a Certificate III in Individual Support?

A Certificate III in Individual Support is one course, but it’s flexible.

The course includes three separate speciality streams, and you’re free to study one, two or all three of them depending on your career goals. If you select the Ageing stream, you will study units that focus on caring for older Australians. If you select the Disability stream you’ll be studying best-practice care for people with disabilities – and if you select the Community Care stream, you’ll focus more on home and community support services. 

In addition to your speciality units, you’ll study a set list of core units. These will teach you how to:

  • Provide individualised support
  • Support independence and wellbeing for people who need care
  • Communicate effectively in the provision of health and community services
  • Recognise healthy body systems
  • Follow safe work practices for direct client care

Importantly, you will also learn how to operate in diverse workplaces and how to work legally and ethically in the care sector.

Following on from these, your elective units will depend on where you want to take your career. 

If you select the Ageing specialisation, you’ll also learn how to facilitate the empowerment of older people, how to provide support to people living with dementia, and how to meet personal support needs.

If you select the Disability specialisation, you’ll learn about strength-based approaches to ongoing skill development. You’ll also learn how to follow established person-centred behaviour support practices, how to facilitate community participation and social inclusion and how to facilitate the empowerment of people with disability.

Finally, if you select the Home & Community Care specialisation, you’ll learn a combination of these two streams – including meeting personal support needs, facilitating empowerment, supporting relationships with families and providing home and community support services. Home & Community Care enables you to work across both aged care and disability care effectively and respectfully. 

What are the benefits of studying Individual Support?

Of course, no amount of study can guarantee a job – but as a career move, Individual Support is a more secure choice. With an ageing population, there are many Australians in need of care and support services – so you can also feel good knowing you’re supporting your community with an invaluable service! 

Beyond your career, the skills you learn studying Individual Support can be applied to your everyday life. Learning how to facilitate the empowerment of others, how to look out for their needs and how to care for them respectfully can benefit anybody.

What kind of career path can Individual Support lead to?

If you successfully complete your training in Individual Support, you could find yourself working as a support worker, a care assistant, a community care worker, a residential care officer or a disability support worker. Plus, these jobs are needed pretty much everywhere – so there’s no limit to where your career in Individual Support could take you!

If you’re keen on a career in care, reach out to Bestwest. 

As a Registered Training Organisation, we offer a range of industry-standard aged care and health care training courses in Perth – including CHC33015 Certificate III in Individual Support. We offer a broad range of flexible learning options to meet anybody’s needs, including full time, part-time and evening study. Plus, we can tailor your training to meet the needs of a specific organisation!

To learn more about Individual Support, reach out to our friendly consultants for a chat or browse the course page here.

Reach Out Today!

Sleep Awareness Week 2021

Sleep Awareness Week 2021


Did you know that 1 in 3 adults don’t get enough sleep? 

At Bestwest Care, we are passionate about encouraging people to look after their health and wellbeing. With sleep deprivation proving to be an issue for many of our clients, we are committed to spreading awareness about ways to take care of your overall health and happiness.

With Sleep Awareness Week falling from March 14-20 and World Sleep Day on March 19, 2021, now is the perfect time to take a moment to think about your sleeping habits. Could you be getting more sleep?


Is sleep actually that important?

A good night’s sleep does more than just keep you alert, consistent quality sleep has a huge impact on your quality of life and wellbeing.

Skip sleep for too long, and you could find some harsh consequences on your life, family, work and leisure activities. 

Some specific issues that can arise due to lack of sleep include:

  • A tired driver is more likely to cause accidents, injury and death
  • Tired students can struggle with attention, leading to poor grades and low motivation.
  • Tired employees can influence the workplace negatively, bringing a lack of productivity, reduced reaction times, inattention and reduced problem-solving abilities to the job.
  • Tiredness and lack of sleep for older people can have a big impact on their overall wellbeing and response to illness and medication use.


But how much sleep do we really need?

That all depends on what phase of life you are in. Kids typically go to sleep early and wake up early while teenagers love to stay up late and sleep in. 

Healthy sleep is made up of two natural internal processes that help keep our bodies on track. 

The first process increases our need to sleep the longer we are awake, in other words – the longer we stay up, the more tired we find ourselves.

The second process, which is known as circadian rhythm, runs on a 24-hour cycle and helps us feel awake during the day and sleepier at night. Also known as the sleep-wake cycle, this process is strongly influenced by light, so it is natural to feel sleepier when it is dark. 

The timing of the circadian rhythm varies from person to person – this is why we have “night owls” and “morning larks”. While some people feel naturally energised in the morning, others may struggle to be productive until later in the day.

Kids typically have the earliest circadian timing of all age groups which can explain why they get sleepier early in the evening. Teenagers and young adults have a later circadian timing, making early bedtimes and wake times pretty challenging.

Older adults, on the other hand, tend to shift back to an earlier sleep-wake schedule. While each child and their parent may have their own bedtime preference, spending time in natural light and establishing a solid day and night routine can help promote healthy sleep. 

As you get older, your sleep needs will naturally change. These can also be influenced by:

  • illness
  • medications you take
  • stress
  • mental health issues
  • pain management
  • other environmental factors

Find more information about sleep on The National Sleep Foundation’s website.


How do we make sure we get a healthy night’s sleep?

We should always try our best to ensure we listen to our body and try and get some proper rest as much as we can.

However, sometimes it’s just not possible to have a perfect sleep every night. People can get sick, stressed or sometimes you may be due for a new mattress and struggle to get some comfortable shut-eye.

This National Sleep Awareness Week, we’d love to challenge you to try and make time for sleep. Here are a few suggestions of ways you can transform your sleep schedule:

  • Keep a sleep diary for a week to track how your sleeping habits.
  • Think about how long it has been since you replaced your mattress. 
  • Download some sleep tracking apps – some good ones are Sleep Cycle and Sleep Score.
  • If you can never seem to get yourself to sleep, find a sleep doctor if need be.
  • Celebrate World Sleep Day
  • Plan ahead for sleep during the evening to make sure you get enough shuteye

Want to know more about sleep? The Sleep Health Foundation have put together some useful fact sheets, covering everything from caffeine and sleep to how to sleep on a hot night. Take a look here – you’re bound to find something relevant to you!

Please note that those should be used as a guide only and should not be used as medical information. Please get in touch with your GP for specific conditions and problems.

This World Sleep Day and National Sleep Awareness week, it’s time to take a moment to think about your sleep habits. 

Always make sure you make time to sleep and keep it a priority and you’ll find a huge difference in your overall health and well-being. 


How Part-Time Disability Support Work Can Benefit You

How Part-Time Disability Support Work Can Benefit You


It’s hard to be a school leaver or a uni student at the moment.

With high youth unemployment rates throughout 2020, the traditional pathways to part-time work are less secure than they’ve ever been – and it doesn’t help that standard youth employment sectors like hospitality and retail have been some of the hardest-hit.

The economy will recover, and Australians will get through this tough time – but as more restaurants, cafes and boutiques close their doors, it’s hard not to be a little concerned about finding secure work. Thankfully, there are still many industries in need of good young workers – and some of them can provide skill-building opportunities that will help you launch your career later on.

One of those industries is disability support!

If you’re passionate about facilitating other people to live their best life, disability support is an option worth considering. Support work is a pragmatic and rewarding choice for:

  • Uni students seeking a flexible part-time job during their studies
  • Young people seeking part-time work in general
  • School leavers who want practical, meaningful work


Check out five key benefits of part-time disability support work below:

It’s secure

The disability support sector almost always needs more workers, so it’s great for people who value a job that’s secure. The more support on board the better, so you can be pretty secure in your role as a disability support worker in WA. According to this ABC News article, ‘thousands of disability support worker positions are estimated to be vacant across the country, and there are not enough trained people to fill the jobs.’ Opting to work in disability support is a surefire way to get a job in community services, and you won’t be short on hours!

It gets you certified

Working with a care provider like Bestwest Care means you get access to training and upskilling opportunities within your employment. As a Registered Training Organisation, we offer disability support courses in compliance with up-to-date industry standards – including CHC43115 Certificate IV in Disability Support, CHC33015 Certificate III in Individual Support and a range of other units of competency. These transferable certifications can help you stay job-ready throughout your career.

It upskills you for the health industry

Working in the disability support sector can prepare you for future training or employment in nursing, occupational therapy, physiotherapy or aged care. Training organisations that double as employers can provide the most targeted and most tailored training options to meet the needs of different learners and different organisations. That means you stay upskilled and job-ready for anything that piques your interest in the health sector!

It’s flexible

Bestwest Care is a health care staffing provider and also a Registered Training Organisation that offer a range of flexible training options, including full-time, evenings, part-time and flexible study schedules depending on your level of experience and your needs. Even if you’re studying at uni, you can fit a Certificate III or unit of competency around your schedule – paving the way for gainful employment as a disability support worker in no time at all. Support work hours are often flexible too, and you have the freedom to set your schedule.

It’s rewarding

Lastly and most importantly, disability support work is one of the best part-time jobs for students because it’s meaningful and rewarding. You get a chance to really contribute to your community, support people who would like to be supported and make a difference in the lives of others every day. Your work will benefit others, and because of that, it will also benefit you!

To find out more about becoming a part-time disability support worker, reach out to Bestwest Care for a chat.

Everything You Need To Know About Dysphagia (Difficulty Swallowing)


What is Dysphagia?

Dysphagia is the medical term given to the experience of difficult swallowing.

It usually occurs when complications arise in the throat or oesophagus, and it makes it hard to shift food from the mouth to the stomach. The meaning of dysphagia is actually the symptom of impaired swallowing, but the term can describe a condition if the symptoms are long-term.

There are three categories of dysphagia. Oral dysphagia (also known as high dysphagia) means the swallowing impairment stems from the mouth. Pharyngeal dysphagia means the swallowing impairment stems from the throat. Finally, esophageal dysphagia (also known as low dysphagia) means the swallowing impairment stems from the oesophagus.


Who is Likely To Experience Dysphagia?

Dysphagia is highly prevalent in patients who are likely to receive care, including:

  • Elderly people
  • People with head and neck cancer
  • People with disabilities
  • People who receive therapy for throat obstructions
  • People with narrow esophageal conditions


What Are The Signs of Dysphagia?

  • Coughing or choking while eating and drinking
  • Increased congestion after eating
  • Delayed swallowing
  • Multiple attempts at swallowing
  • Fatigue while eating
  • Shortness of breath
  • Weight loss
  • Chronic pneumonia
  • Food getting stuck in the throat


What Causes Dysphagia?

Like most medical conditions, dysphagia can be caused by a range of comorbid conditions or external factors. Some more common causes are stroke, head injuries, dementia, Parkinson’s disease, radiation therapy, mouth or oesophageal cancer and gastro-oesophageal reflux disease (GORD). Many of these are the primary causes of dysphagia in elderly people.


How Can I Care For Someone With Dysphagia?

As a care worker, nurse or therapy assistant there are a few key points to remember when caring for someone with dysphagia:

  • Familiarise yourself with your patient’s dysphagia treatment plan.
  • Always prepare food and drink to the advised consistencies to assist with swallowing.
  • Take note of the patient’s preference regarding food, thickeners, and drinks.
  • Communicate that preference to medical professionals and dietitians for them.
  • Take the utmost care to maintain their oral hygiene.
  • Plan all meals to facilitate the need for a specialised dysphagia diet.
  • Always position the patient in an optimal eating position (usually sitting at 90 degrees).
  • Be hyper-aware of the risk for aspiration pneumonia (food or fluids entering the lungs). Aspiration pneumonia can be deadly, so have a firm aspiration emergency plan in place.


How Can I Manage Dysphagia-Assisting Equipment?

Dysphagia patients require assistance eating and swallowing, and that can often mean the use of feeding apparatus. Always make sure your hands have been thoroughly cleaned before handling any such equipment and always wear gloves. Check the tube position every four hours and as needed. Ensure the tube is flushed with the correct amount of water before and after use, including when used for medication. Monitor the tube entrance position on the patient’s body for infection regularly.


How Can I Employ Dysphagia-Aware Staff?

Dysphagia is a high-risk condition that requires nuanced care and attention. Bestwest Care can facilitate care staff trained in care of the older person and people with disabilities. We’re also proud to be a Registered Training Organisation and can provide dysphagia-related training for aspiring nursing, therapy, care work and domestic assistants. We offer dysphagia training as a unit of competency or as a non-accredited course alongside our full range of Certificate III and Certificate IV courses for the aged and disability care sectors.


Reach out to Bestwest Care on (08) 9439 1673 today to find out more about staff or training.

Hello 2019!


Hello 2019!  Its already mid-January and Bestwest Care has welcomed the new year in with not one, not two but THREE Certificate III Individual Support classes on the go!

With so many enthusiastic learners wanting to get on board and start a new learning journey in aged and disability care we couldn’t say no, so we are now offering  evening classes as well as our Monday to Friday classes.

There has been a lot happening in the Aged Care sector recently with a great deal of scrutiny being placed on how our elderly are being treated in Aged Care Facilities.  Bestwest Care has always strived to provide the best care staff to facilities as well as provide the highest level of training to the future carers of tomorrow.  We feel passionately about ensuring the best possible care for our elderly and disabled, both in facilities and in the community.  Our goal for 2019 is to continue to provide this high level of quality care and ensure our learners are the most prepared and confident learners out in the facilities.

Did you know Bestwest Care offers Certificate IV in Ageing, Leisure and Health as well as Disability.  Have you thought about upskilling and adding something more to your CV? Why not look under our Training tab to find out more!  Don’t forget about all of our one day short courses which cover Manual Handling, CPR, Dysphagia, First Aid, Clinical Skills and Medications.

So what does 2019 have in store for Bestwest Care?  Well we don’t want to give too much away just yet but stay tuned – there are some big and exciting changes just around the corner.

Remember to like our Facebook page to stay up to date with industry relevant information and training we have on offer (as well as see some of the new faces going out into the work force).

“To accomplish great things, we must not only act, but also dream; not only plan but also believe” Anatole France

Where has the year gone???


It’s already August! Where is the year going? Time flies when you are having fun and we have been having a lot of fun at Bestwest Care this year.

Just recently members of our staff under took the Mental Health First Aid course.  Bestwest Care staff are always keen to undertake new training and found this opportunity extremely rewarding.  Head over to our Facebook page to see a picture of our staff with their certificates – great work ladies!    We will be taking names of people who are interested for an October intake for the Mental Health First Aid. If you are interested please contact the office to put your name down on 9439 1673.

Our renovations have seen an increase in the number of training courses we can offer and our students are making the most of all of the opportunities we have to study the Certificate III Individual Support as well as our one day short courses.

Evening classes are now being run for Certificate III Individual Support which has assisted numerous students who have work during the day to attend the evening sessions and work towards becoming part of the aged care and disability industry.

Bestwest Care is also working alongside Jobs and Skills WA to assist individuals obtain their certificate in Individual Support in Ageing.  This great initiative assists job seekers to come to Bestwest Care with funding and complete their certificate without unnecessary financial burden.  If you would like to know if you qualify for this funding please contact your employment provider or Centerlink to discuss your eligibility.

Weekend courses are now offered for some of our short courses and we have been pleasantly surprised by the positive feedback, these weekend courses have received.  We understand how hard it is to attend mandatory training during the week and trying to juggle work around it.  The weekend courses help ease this pressure and means you needn’t  miss out of work to attend training.

Before we know it the warm weather will be here and the talk of Christmas holidays will begin! Maybe now is the time to start thinking about what changes you want to make for 2019.  Is it going to be the year you start your new career in the rewarding industry of aged and disability care?

Don’t forget to check us out on Facebook and like our page for updates on course dates, events and promotions.

Have a look at us!


We have been a bit busy lately over at Bestwest Care giving our premises a new lease of life!!! It’s been three months of knocking down walls, painting and laying new flooring but we are finally finished and it looks AMAZING!!

These renovations have allowed us to add an extra training room, which means we can run more training courses on a more frequent basis.  It is also allowing us to add additional training to our scope (more to come on this exciting news soon – watch this space!!!)

Head over to our gallery to see the new look Bestwest Care and to take a trip down memory lane to see how we looked over 5 years ago.

As always we have been busy with all of our training courses, both accredited and short one day courses.  And we are always busy supplying facilities with our amazing agency staff.

We would also like to shout out to our wonderful students who have been singing our praise on social media and out in the facilities they have been placed at (and employed at as well!).  We love hearing about your journey after you complete your training with us and appreciate these special commendations.  It really is a pleasure getting to know you all.

There are still big things planned at Bestwest Care.  2018 is going to be full of improvements and exciting opportunities – so keep watching this space for new training courses and employment opportunities. Have you liked our Facebook page?  It’s another great way to keep up to date with everything that is happening with us.

Stay tuned………

What’s New?

What’s New?


Wow – what a start to the year!!

2018 has already been a busy and proactive year for us at Bestwest Care with many of our short courses being fully booked and extra sessions being scheduled to keep up with the demand. We have also been listening to your suggestions too and have been adding weekend Manual Handling, First Aid and CPR courses to help with the demanding work / life balance.

Our Certificate III Individual Support is also extremely popular with a lot of students choosing to add the Disability component to their certificate. Why add the disability component you may ask? By adding this component you are widening your rewarding job opportunities in both the aged care and disability sector.

At the end of last year one of our administration assistants – Katelan, welcomed a baby girl to her family. Scarlett Raine arrived happy and healthy into the world and has already been in to meet the team here in the office.  Congratulations Katelan and Josh and welcome to the Bestwest Care family Scarlett.

We have also welcomed a new staff member to our team. Karen is a face and voice many of you would be familiar with already and she comes to us with a wealth of experience and enthusiasm.

So what does the rest of 2018 have in store for Bestwest Care? Watch this space for updates and don’t forget to like our Facebook page too! It will keep you up to date on all of our training dates and events – you may even see some familiar faces on there!


"I completed my Certificate III in Aged Care earlier this year with the huge help and support of Bestwest Care Kwinana,  I would like to give a huge thank you to the team at Bestwest Care, especially the Training Manager – Maggie for her ongoing support. Since completing my Cert III I have found work in an Aged Care Facility taking care of the elderly and am finally doing the work I enjoy!Bestwest Care have allowed me to reach my goals and have given me the opportunity to use my caring nature and passion to make a difference, so T H A N K – Y O U!"


"Dear Maggie.I appreciate the opportunity in sharing my journey thus far. More so I extend my greatest appreciation to you all at Bestwest Care for the invaluable training as putting it all into reality has helped me immensely and to secure employment.All the best to you all."


"To All Staff at Bestwest,This is to notify you that I have been employed!I wish to take this opportunity to thank the entire Bestwest Care training team for the exemplary delivery of training, practical placement  and your remarkable job practical assessment.If there is any post training development of interest for me, don’t hesitate to get in touch and I believe we will meet in the industry."


"Hi Michelle.Just wanted to let you know that I have got a job starting next Wednesday, casual at first with and they will put me through a medication course which will be great and then if all goes well, permanent position later!I had three interviews all together and all of them were successful so I had to choose, which was lovely. If it wasn’t for your support and the interview techniques you gave me, I am sure I would not be at the place I am right now.Thank you to all the staff at Bestwest Care and my fellow students. Bestwest has the best Trainers and support staff looking after them. I will be recommending Bestwest care to everyone!!"


"Great course, really informative, Fantastic Trainers, Delivered in an enjoyable manner.After not studying for such a long time and after being out of the workforce I was hesitant to go back to studying. However all the trainers and the admin staff at Bestwest gave me a lot of encouragement and support. It was a great experience.This was the third First Aid Course I have done and it was the best. Dawn is an excellent trainer and very passionate about first aid."


"The training team at Bestwest Care is amazing. Everyone of the trainers was entertaining and able to illustrate all points with examples from their own experience.To Maggie and all the Bestwest care trainers, I congratulate you on the fabulous training that you have provided. I can now work in aged care with confidence knowing that I have learnt the right skills."


"I have thoroughly enjoyed my time at Bestwest Care studying Certificate III in Individual Support. All of the Trainers are knowledgeable and passionate about their industry, and this shows in the classroom. With their encouragement, guidance and the simulation days, I feel confident about using the skills I have gained out in the real world."


"I had wonderful training right from the theoretical part of it. Bestwest Care well equipped me for what’s ahead thus I came prepared. Practical placement went well as I was instilled confidence by my Bestwest Care trainers. The first week I was just observing but from there all the mentors showed me what needed to be done and they were supervising and teaching me all the way. Because of all these reasons I got employed where I completed my placement. I am forever grateful and forever indebted to the facility. Thank you a million times guys."


"I would like to say thank you to all the staff that has made it possible for me to achieve not only one of my goals but also start off me new career path (purpose in life). I’ve appreciated everything you have given me; knowledge, training, mindset, that I can achieve anything. You all should be very proud of what you have passed onto me."


"I am grateful about the life changing skills I learnt at Bestwest Care. The training made me ready to handle different scenarios in the work place. The trainers were amazing and made concepts easy to understand. I recommend Bestwest Care for anyone who is serious about becoming an effective care partner in the care industry. The practical assessment went well as I was made to feel comfortable to do the tasks."


"I just wanted to say a massive thankyou for helping me to accomplish my dream of working in aged care!You are an amazing team and the best teachers / mentors I could ask for!Thank you!"


"I am constantly amazed at the commitment, patience, hard work and kindness that you all showed us in our very memorable and interesting experience and learnings.It would be impossible to count all the ways that you've helped and taught us.  You have inspired and motivated me most to pursue my goal to become a good carer.Expressing my sincere gratitude, appreciation and thank you to the administration, staff, trainers, mentors and assessors.Thank you for the excellent job!Bestwest is the BEST! Bestwest Care is highly recommended"